Zbz8's Privacy Policy – Your data is safe with us

1Introduction

Zbz8 is a trusted online Sports Betting and gaming platform built for users in Bangladesh. Our Privacy Policy is a transparent document that clearly outlines what we do — and do not do — with your personal information.

By registering on or using zbz8, you are considered to have accepted this Privacy Policy. We want you to use our services with complete confidence — and this policy exists to build exactly that trust.

This Privacy Policy applies to zbz8's website, mobile app, and all associated digital services. Third-party websites and services are governed by their own respective privacy policies.

2What information we collect

Zbz8 collects various types of information to deliver its services. We never collect more than what is necessary, and data comes from roughly three sources:

Information You Provide Directly:

• Name, date of birth, National ID or passport number
• Mobile number & email address
• Residential address
• Payment Method Details (bKash/Nagad Number, etc.)
• Documents uploaded for KYC verification
• Messages or complaints submitted to the support team

Automatically collected information:

• IP address & device information
• Browser type & operating system
• Log of your activity and usage patterns on the platform
• Gaming history, betting records, and transaction details
• Cookies & Session Data

Information Received from Third Parties:

• Transaction confirmation details from payment processors
• Identity Verification Verification results received from service providers
• Risk assessment data from the anti-fraud system

3How Your Information Is Used

Zbz8 uses your data only for specific, legitimate purposes. We never share your information with third parties for marketing or commercial use without your consent. The main reasons we use your data are:

• Account Management: For registration, login, KYC verification, and account security.
• Service delivery: For betting, gaming, deposits, withdrawals, and bonus processing.
• Customer Support: To address your complaints and queries and resolve any issues.
• Security & Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
• Legal Obligation: To meet regulatory requirements and comply with legal directives.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Relevant Communications: To send important updates, transaction confirmations, and security alerts.

4Data Sharing & Disclosure

Zbz8 may share your data with specific third parties under limited, controlled circumstances — always under strict confidentiality agreements.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information strictly necessary to process a transaction.
• KYC Service Provider: Authorized third-party providers for identity verification.
• Legal Authority: We may be required to disclose information in response to a court order or government directive.
• Anti-fraud partners: Security service providers may receive limited data for fraud prevention purposes.
• Business Transfer: In the event of an ownership change, the new owner will be bound by this policy.

In each of the above cases, we ensure that third parties receive only the information necessary for the specific task and are contractually bound to uphold our privacy standards.

5Cookies Policy

Zbz8's website and app use cookies — small text files stored on your device that help enhance your browsing experience.

Cookies can be disabled through your browser settings, though this may affect certain platform features. Essential cookies are required for the platform to function.

6Data Security Measures

Zbz8 uses industry-leading technology to keep your data secure. Our security infrastructure is multi-layered and under continuous monitoring.

• 256-bit SSL/TLS Encryption: All data is fully encrypted during transmission.
• AES-256 Data Storage Encryption: All stored data is kept in encrypted form.
• Two-factor authentication (2FA): An extra layer of protection for login and critical account activities.
• Firewall & DDoS protection: Protecting servers from external attacks.
• Regular security audits: Regular audits conducted by independent security specialists.
• Restricted access controls: Only authorized personnel have access to user data.

7Data retention period

Zbz8 does not retain data beyond what is necessary. Specific retention periods are defined for each category of information:

• Account information: For the duration of your active account and 5 years after closure (for legal compliance).
• Transaction Records: Minimum 7 years (as required by financial regulations).
• KYC Documents: Up to 10 years, as directed by the relevant regulatory authority.
• Gaming History: 3 years after account closure.
• Support Contact: 2 years from the date of resolution.
• Cookies data: As per each cookie's individual expiry period.

Once the retention period expires, we securely delete or anonymize your data so it can no longer be linked to you personally.

8Your Data Rights

You have specific rights over your personal data on the zbz8 platform. These are outlined in detail below:

To exercise these rights support@zbz8.netto email us. We aim to respond within 30 business days.

9Protection of minors

Zbz8 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect or store personal information from minors.

• Age verification is mandatory at the time of registration.
• KYC documents may be requested in cases where there is reasonable suspicion.
• Any account identified as belonging to a minor is closed immediately.
• Any collected data is deleted immediately.

10Privacy Policy Updates

Zbz8 may update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• Displaying special notices on the platform.
• Sending messages to your registered email or mobile number.
• The update date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

11Contact Us

For any questions or complaints about our Privacy Policy, or to exercise your data rights, please contact us through the following:

• Email: support@zbz8.net
• Help Center: zbz8.net/help-center
• Live Chat: Click the chat icon on the platform (available 24/7)